Introduction

This Privacy Policy explains how Ceebros Hotels Pvt Ltd collects, uses, processes and safeguards personal information in accordance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

We may collect personal data such as name, contact details, address, payment information, and booking details when you make reservations or enquiries. Technical data, such as IP address and device information, may also be collected.

Purpose of Collection

Personal data is used for reservations, customer communication, marketing (with consent), regulatory compliance, and service improvements.

Information Sharing

Information may be shared with banks for payment processing, service providers under contractual obligations, or authorities when required by law. We do not sell personal data.

Access and Correction

You may request access to or correction of your personal data by contacting us. Identity verification may be required.

Security

We implement reasonable administrative and technical safeguards to protect personal data; however, complete security of online transmission cannot be guaranteed.

1. Sharing of Information with Holding Company

1.1 The Company may share personal information collected through the Website with its holding company, affiliates, or group entities strictly for legitimate business purposes, including but not limited to processing reservations, providing hospitality services, managing customer relationships, and improving service delivery.
1.2 Such sharing shall be undertaken in accordance with applicable laws and shall be limited to the extent necessary for the performance of contractual obligations or legitimate business interests.
1.3 By accessing or using the Website and voluntarily providing personal information, the user expressly acknowledges and consents to such intra-group data transfers for lawful business purposes.

2. Aggregated and Analytical Data

2.1 The Company reserves the right to collect, compile, analyse, and disseminate aggregated, anonymised, and non-identifiable data relating to visitor usage patterns for statistical analysis, service improvement, marketing insights, and business development purposes.
2.2 Such aggregated data shall not identify any individual user and may be shared with affiliates, business partners, or third parties as part of standard business practices.

3. Contests, Surveys and Promotional Activities

3.1 In the course of its business operations, the Company may conduct online contests, promotional campaigns, or surveys, subject to applicable laws and regulations.
3.2 Information collected through such activities may be used for promotional, marketing, analytical, or service enhancement purposes.
3.3 The Company reserves the right to share such information with its holding company or affiliates as part of its general and lawful business operations, subject to applicable legal safeguards.

4. Limitation of Liability—Internet Risks

4.1 The Company implements reasonable technical and organisational security measures to safeguard personal information in compliance with applicable laws.
4.2 However, the user acknowledges that transmission of information over the internet is inherently susceptible to security risks beyond the Company’s reasonable control.
4.3 The Company shall not be held liable for any unauthorised access, misuse, alteration, or disclosure of personal information resulting from circumstances beyond its control, including but not limited to cyber-attacks, hacking, technical failures, force majeure events, or misuse of the internet infrastructure.

5. Implied Acceptance of Privacy Policy

5.1 The Website has been designed to draw the user’s attention to the Privacy Policy and related terms governing data collection and processing.
5.2 By voluntarily providing personal information through the Website, the user shall be deemed to have read, understood, and accepted the terms of the Privacy Policy and this Disclaimer.
5.3 If the user does not agree with the terms contained herein, the user is advised to refrain from submitting personal information or using the Website.

6. Third-Party Links

6.1 The Website may contain links to third-party websites, including travel partners and service providers.
6.2 Such external websites are not under the control of the Company, and the Company is not responsible for the privacy practices, content, or security standards of such third-party websites.
6.3 Users are advised to review the privacy policies and terms of use of such external websites before providing any personal information.